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Privacy Policy (Body Pro Beauty)

Effective date: January 1st, 2026
Website: https://www.bodypro.ca

Body Pro Beauty (“Body Pro Beauty,” “we,” “us,” “our”) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, interact with our advertisements, contact us, or request information about our programs.

This policy is intended to align with Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1) Who we are / Contact

Body Pro Beauty
Website: https://www.bodypro.ca
Privacy contact: Donna Kalsey
Email: info@bodypro.ca
Mailing address: 8460 Torbram Road, Brampton, ON L6T 4M9
Phone: 905.790.0037

If you have questions or requests about this policy or your personal information, contact us using the details above.

2) What personal information do we collect?

We collect personal information in three ways: (1) information you provide, (2) information collected automatically, and (3) information from third parties.

A) Information you provide to us

Depending on how you interact with us, we may collect:

  • Name, email address, phone number
  • Program interest, preferred start date, scheduling preferences
  • Messages you send us through forms, chat, email, or social messaging
  • Information you provide when you request admissions information or book an admissions call
  • If you create an account on our site (if enabled): login and profile information

Please avoid submitting sensitive personal information through web forms or chat (for example, detailed medical/health information). If you choose to share sensitive information, we will handle it with appropriate care, but it may not be necessary for admissions enquiries.

B) Information we collect automatically (website usage data)

When you visit our site, we may automatically collect:

  • IP address, device type, browser type, operating system
  • Approximate location (city/region) based on IP address
  • Pages viewed, time spent, clicks, referring/exit pages
  • Log and security data used for fraud prevention, troubleshooting, and site integrity

C) Information from third parties

We may receive information from third parties such as:

  • Advertising platforms (e.g., Meta and Google) about ad interactions and aggregated campaign reporting
  • Lead form tools (e.g., Meta Lead Ads) when you submit your details through a platform form
  • Analytics providers (e.g., Google Analytics) through cookies and similar technologies
  • Chat providers (e.g., JivoChat) when you message us through the website chat widget
  • Scheduling/CRM/email/SMS tools we use to manage and respond to enquiries

3) How we use personal information

We use personal information for purposes such as:

  • Providing requested information (e.g., start dates, program overview, admissions details)
  • Responding to enquiries and communicating with you
  • Scheduling admissions calls or appointments
  • Improving our website, communications, and services
  • Personalizing your experience and making our communications more relevant
  • Marketing and advertising (where permitted by law and based on your consent)
  • Measuring and improving advertising performance (e.g., understanding which campaigns lead to enquiries)
  • Protecting our website, systems, staff, and users (security and fraud prevention)
  • Complying with legal obligations and enforcing our policies

4) Consent (Canada)

In Canada, we generally collect, use, and disclose personal information with your consent, except where permitted or required by law.

By submitting your information through our website, chat, lead forms, or otherwise contacting us, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy.

You may withdraw your consent at any time (subject to legal and contractual restrictions) by contacting us. Withdrawing consent may affect our ability to provide information or services you request.

5) Marketing communications (CASL)

If you provide your contact information, we may send you admissions-related messages and updates. Where required, we will obtain appropriate consent for marketing communications.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by contacting us. Administrative or service-related messages (e.g., confirming an enquiry or appointment) may still be sent as needed.

6) Cookies, analytics, and advertising (Meta / Google)

We use cookies and similar technologies (such as pixels, tags, web beacons, and APIs) to operate our website, understand performance, and support advertising.

A) Types of cookies/technologies we may use

  • Essential cookies: required for core website functions (security, load balancing, preferences)
  • Functional cookies: remember your choices (where applicable)
  • Analytics cookies: help us understand how visitors use our website
  • Advertising cookies/technologies: help us measure ads and show more relevant ads

B) Advertising and remarketing

We may use tools such as:

  • Meta Pixel and/or Meta Conversions API
  • Google Ads conversion tracking
  • Google Analytics and related features

These tools may collect or receive information from your device and browser (including cookies and event data) to:

  • Measure campaign performance (e.g., whether an ad led to a form submission)
  • Create audiences for remarketing (e.g., visitors to our admissions page)
  • Limit how often you see certain ads
  • Provide aggregated reporting and insights

In some configurations, we may use privacy-protected matching (for example, sending limited identifiers such as email/phone in a hashed format to an advertising platform) to improve measurement and reduce duplicate attribution. This is used for measurement and optimization purposes, not to “sell” personal information.

C) Your choices

You can control or limit cookies through:

  • Your browser settings (blocking or deleting cookies)
  • Any cookie preferences tool/banner we provide (if enabled)
  • Ad platform settings (Meta ad preferences, Google ad settings)

Note: Disabling cookies may affect site functionality and/or measurement accuracy.

7) Chat tools (e.g., JivoChat)

If you use our website chat, we may collect the information you provide in the chat (such as your name, contact details, and the content of your message). Chat tools may also collect technical information (such as IP address and device/browser details) to operate the service.

We use chat information to:

  • Respond to your questions
  • Provide admissions support
  • Improve service quality and response times
  • Route your enquiry to the appropriate team member

8) AI and automated tools

We may use AI-assisted tools to help us operate efficiently and improve service quality. For example, AI may be used to:

  • Draft or suggest responses to enquiries (with staff review)
  • Summarize messages or chats for faster staff handling
  • Categorize enquiries (e.g., program interest) and route them to the right team member
  • Detect spam or suspicious activity
  • Support analytics and reporting (often in aggregated form)

Human oversight: We do not rely solely on automated processing to make decisions that would have legal or similarly significant effects on you without appropriate human review.

9) When we share personal information

We may share personal information with trusted third parties only as needed to support our operations, such as:

  • Website hosting and IT/security providers
  • Analytics providers
  • Advertising platforms (e.g., Meta, Google) for measurement and remarketing
  • CRM systems, scheduling tools, email/SMS tools used to manage admissions enquiries
  • Customer support or chat providers (e.g., JivoChat)
  • Professional advisors (legal/accounting) as needed
  • Authorities or other parties where required by law, to protect rights, safety, or prevent fraud

We do not sell personal information in exchange for money.

10) International processing

While Body Pro Beauty operates in Canada, some service providers may store or process information outside of Canada (including in the United States). When information is processed outside Canada, it may be subject to the laws of that jurisdiction.

We take reasonable steps to ensure appropriate safeguards are in place with service providers.

11) Retention

We retain personal information only as long as necessary for the purposes described in this policy, including:

  • Responding to enquiries and providing admissions support
  • Maintaining business records
  • Complying with legal, accounting, and regulatory requirements
  • Resolving disputes and enforcing policies

Retention periods vary depending on the type of information and the purpose for which it was collected.

12) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

No method of transmission or storage is completely secure, but we work to protect your information using appropriate measures.

13) Your rights (Canada)

Subject to applicable law, you may:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent for certain uses (such as marketing)

To make a request, contact us using the details in Section 1. We may need to verify your identity before fulfilling your request.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada (and/or the applicable provincial privacy regulator, depending on your province).

14) Embedded content and third‑party links

Our website may include embedded content (such as videos) or links to third-party websites. Third-party sites operate independently from us and have their own privacy policies. We recommend reviewing those policies when you visit external sites.

15) Comments and media (if enabled)

Comments

If comments are enabled and you leave a comment, we collect the information shown in the comments form, plus your IP address and browser user agent string to help with spam detection.

If Gravatar is enabled, an anonymized string (hash) created from your email address may be shared with Gravatar to check if you use the service. If your comment is approved, your profile picture may be visible publicly with your comment.

Media uploads

If you upload images to the website (if enabled), avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract that information.

16) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Effective date.”

17) Contact us

To ask questions, access or correct your information, or make a privacy-related request, contact:

Body Pro Beauty – Privacy
Email: info@bodypro.ca